Privacy Policy
Who we are
HEAVY GOODS operates this online store. This policy explains what personal data we collect, why we collect it, and the choices you have. If you remix this template for your own business, replace hello@heavygoods.com and this policy with details that match how you operate.
What we collect
When you place an order, we collect your name, email address, shipping address, and payment details processed securely at checkout. When you use our contact form, we collect your name, email, subject, and message. When you browse the site, our hosting and commerce providers may log standard technical data (IP address, browser type, pages visited) for security, fraud prevention, and performance.
How we use it
To process and fulfil orders, including shipping updates and customer support
To respond to contact form enquiries
To send order confirmations and service-related emails
To improve site performance, security, and the shopping experience
To comply with legal, tax, and accounting obligations
Legal bases (UK / EEA)
Where UK GDPR or similar laws apply, we rely on contract (to fulfil your order), legitimate interests (to run and improve the store), and legal obligation (record keeping) as appropriate. Marketing emails, if we send them, require your consent where required by law.
Payment processing
Payments are processed by Stripe. We do not store full card numbers on our servers. Stripe processes payment data under its own privacy policy and PCI security standards.
Sharing
We share data only with service providers who help us operate the store (for example payment, hosting, email delivery, and shipping carriers). We do not sell your personal data.
How long we keep it
Order records are kept for as long as needed to fulfil your purchase, handle returns, and meet legal requirements. Contact form messages are kept only as long as needed to respond and resolve your enquiry.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal data, and to data portability. To exercise these rights, email hello@heavygoods.com. You may also complain to your local data protection authority.
Contact
Questions about this policy? Email hello@heavygoods.com.
Last updated: July 2026